Kindly let us know at least 48 hours prior to scheduled drop off date if you will no longer need our services, or are changing the drop off/pick up date.
Here are the fees associated with last minute (less than 48 hours notice) cancellations or reservation changes (delayed drop off or early pick up) 1 dog booked for 1-3 days: $17 1 dog booked for more than 3 days: $25 2 dogs booked for 1-3 days: $29 2 dogs booked for more than 3 days: $50
We have limited space are frequently a full capacity, which means we have to turn away families that would like to board their dogs here. When customers pick up their dogs early, cancel reservations, or change reservations without giving us enough notice (48 hours), we are often unable to fill the space we reserved for them. While we do keep a waiting list, most people will have made other arrangements for their pet by that time, so we end up having an open run. This is lost income for us, as well as an inconvenience to the families that are turned away. Please be considerate and let others use the time that you don't.
**Holiday Cancellation Policy** We require one full week's notice for cancellations or changes to scheduled reservations over Thanksgiving, Christmas or Spring Break. The fee for less than 7 days notice cancellation is $50 for one dog or $85 for two dogs. We reserve the right to charge for the entire stay booked if reservations are changed (drop off date is pushed back, dog is picked up early) and we are unable to fill the spot. Normally our schedule is quite flexible, but as the holidays are our busiest times of the year, we must ask clients to pay for the time that they reserve